Sivar is one app for everyday life in El Salvador: your verified identity, your local community, official announcements, government services, and messaging — with more features coming soon.

Sivar runs on iPhone and Android. The step-by-step videos below take you from download to your first sign-in in a couple of minutes.

Sivar is for verified members of El Salvador's civic life. You get in by confirming your identity with your DUI through login.gob.sv, and from there what you can do depends on your verified address, account status, and role. Most people are verified citizens with full access to the app and their local and government communities. Government officials get additional permissions once their role is assigned — and some things may be limited if your address is outside El Salvador or your account is restricted. For more info, check the posting rules.

No. Without a DUI you can still explore the app and stay on top of the big national topics. Just tap "Explore Sivar" when you open the app.

Verification is what makes Sivar real: communities made up of actual neighbors, announcements from confirmed institutions, and your data protected against fraud. You verify once, and your information is handled carefully — it's never shown publicly without your control.

Sivar only speaks Spanish for now.

When you verify with your DUI, Sivar automatically connects you with your departmental and municipal community — your real neighbors. Explore or search for new communities to join more, by location or interest. These are communities that verified Sivar users build themselves — around a shared interest, a cause, a hobby, or a local need — and they exist separately from your official government communities.

Because each account belongs to a verified person, polls are one person, one vote — no bots, no duplicates, no anonymous accounts. Tap your choice from a randomized list, your individual vote stays private, and results stay hidden until the poll closes. Once a poll is published it can't be edited, and like everything else on Sivar, it can be reported if it breaks the rules.

If your DUI address maps outside El Salvador, the National community is what you'll see — local communities are tied to a verified address inside the country. You still have full access to the app; local community access just waits until your address maps inside El Salvador.

It depends on your role, your address, and the type of community. As a citizen, you can view and participate where it's allowed. Some official spaces, like the National community, are read-only for most citizens, so you'll follow rather than post. Verified government officials get additional posting permissions in their communities. And any government community your address isn't mapped to appears in read-only mode: you can see what's happening, but posting, commenting, and reacting are reserved for members in that location.

Announcements on Sivar are official updates shared through the app. They appear on the home page. Officials' posts may carry a verification badge. These come from verified institutional accounts. If there's no badge, it means it's a post from a regular member.

An announcement is a one-way official update — it tells you something and you read it. A megathread is a live space that forms around a single big moment: an emergency, a major civic event, a situation everyone's following at once. Inside you'll find a Government tab where officials post updates and a Citizens tab where the public discusses it, all in one place so the conversation and the official word are side by side. An AI summary is coming soon to help you catch up quickly on the official information as it evolves.

Open the Complaints Center, describe the problem, add location and photos, answer any questions the agent asks, and submit. You'll get a tracking number right away and status updates as it moves forward — complaints from verified residents carry real weight.

Here's the good news: on Sivar, everyone is already verified. The digital DUI step at sign-in means every account belongs to a real, confirmed person — so there's no badge to chase just to prove it's you. The badge you saw is the official one, and it's reserved for government officials. That role is assigned through a government administrator process, never something a user can turn on themselves. When an official is set up, their profile shows the verified badge along with their official title and department or office.

Start simple: check your connection and try again, and if it still doesn't work, close the app, reopen it, and try once more. Most hiccups get fixed right there. If it keeps failing, contact support and bring a few details so we can identify the issue quickly — a screenshot of the error, the time it happened, your device model and app version, and whether the DUI step completed or not. One thing worth knowing: your DUI login is a government service, so Sivar can't reset or recover your DUI credentials. If that's the issue, you'll need the official DUI recovery process.

From the sign-in screen, choose the forgot-password option. Depending on how you sign in, you’ll either enter the 6-digit verification code we email you and set a new password, or — with DUI sign-in — enter your document number and use the link sent to your email. The videos below walk through both flows.

Your profile is part verified, part yours to shape. The verified pieces — your name and location — come straight from your DUI and can't be changed in the app, since that's what keeps your identity trustworthy. Everything else is up to you: your bio, your profile photo, and your display name (which you choose from the name on your DUI). Your @username is the one exception on the editable side — choose it carefully during registration, because it's locked in once you're set up.

Two simple ways to stay connected. Friends are mutual — one person sends a request, the other accepts, and you're linked both ways. Following is one-way and mainly for verified government officials, so you can keep up with their public posts where available. Your own friends lists and who you follow stay private. On official profiles you'll see a public follower count, but the list of who's following them stays private.

Yes — all posts and messages have a three-dot menu in the top right corner. Tap there to report. Reports are confidential and go to our moderation team. Since accounts are verified, people who break the rules can't hide behind new anonymous accounts. Go here [link] to see the rules that apply to posts.

A restriction usually comes down to one of a few things: you've been blocked from the app, you've been banned from a specific community, you ran into a platform or community rule, or your access is limited by location or eligibility. While it's in effect, a restriction can affect what you can do — creating posts, commenting, reacting, or joining and creating communities. If you think it's a mistake, support can review it with you.

Yes. Your account belongs to your verified identity, not your phone. Install Sivar on the new device and sign in like normal — your communities, messages, and history are all there. We may ask you to confirm your identity again for security.

A few things can trigger it: a name that's too short or too long, reserved or restricted words, profanity, anything that impersonates a government entity or official, unsupported characters, or content that conflicts with platform rules. None of it is personal — the checks just keep things clear and trustworthy for everyone. Try again with something clear, unique, and respectful, and you should be good to go.

In the app: Settings → Send Feedback for technical issues or suggestions for new features. You can also send a screenshot to our techs just by shaking your phone. You'll find the FAQ under Settings → Help and FAQ. We're available 24 hours a day: soporte@sivarapp.sv | WhatsApp: +503 2104 5499 | Phone (SV): +503 2104 5330 | Phone (US): +1 (239) 579-3477

Sivar uses the verified data that comes from your DUI, and only for the things that make the app work. The sensitive parts stay protected — your DUI number and full address are never shown publicly to other users.

From Account Settings → Support → Delete account, or through support. Before you do, take a moment to understand what happens to your information — your profile, posts, comments, messages, and the communities you belong to. Some of that gets fully deleted, while some public content may stay, depending on platform rules. It's worth reviewing first, since deletion isn't something you can undo.